PowerDesk is an exceptional value!
Key Features:
- Auto Tasking - Group and perform several tasks with
a single keystroke (i.e. sending e-mails, printing work
orders, launching other applications).
- Quick Features - Quick Calls, Quick Assignments and
Quick Journals: Define simple, repetitive tasks - accessible
with a single click. Quickly copy critical information from
one call to another.
- Automatic Ticket Generator (ATG) - Auto Ticket
Generator automatically creates new call tickets and updates
existing call tickets via a variety of sources, including MAPI
(i.e. Outlook, GroupWise, etc.) and POP/SMTP. Additionally,
Auto Ticket Generator can automatically respond to requests
for call ticket information and status
- HEATBoard Linked Calls - Save time and work by
allowing multiple calls to be linked to an issue, updated and
closed automatically. Callers can be automatically informed
that their issue is being addressed.
- Comprehensive Reporting Tools - PowerDesk comes
with Answer WizardTM which provides convenient
pre-defined reports and a "consultant-in-a-box" to help you
ask the right questions and get the right answers.
- 24/7 Technical Support - Web-based tool for support
technicians that includes access to FAQ's, 'How to' and 'How
can I' searches, self-help/self-healing tools, the ability to
post questions to the user community, and gain access to
technical white papers.
- Scalable Solution - PowerDesk is totally compatible
with HEAT service and support software - As your company and
functionality requirements grow, so does your support
operation.
- Excellent HEAT Support - FrontRange Solutions
customer service and support has been rated excellent by META
Group, Inc., a leading IT analyst.
These HEAT PowerDesk add-on modules can create even
greater value!
- HEAT® Self Service - Installed on your server, HEAT
Self Service allows employees and/or customers to log issues
and answer their own questions without calling the support
center; reducing call volume, boosting customer satisfaction
and providing realized call center savings.
- iHEAT - Provides technicians remote access to HEAT
or HEAT PowerDesk over either network connections or dial-up
access with no additional plug-ins required. Enables 24/7
remote access to core HEAT functionality, allowing technicians
greater mobility and productivity. Included with HEAT 6.4,
available for HEAT PowerDesk.
- GoldMine® FrontOffice - The simple yet powerful
tool that helps small to medium-sized businesses manage the
entire customer lifecycle.
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HEAT®
PowerDeskTM is an entry-level service and support automation
solution designed specifically for growing businesses. Based on the
award-winning HEAT® software, PowerDesk provides the specific features
and functionality required by developing organizations.