BDS Help Desk Services

Help Desk Management is critical for systematic problem resolution and cost control.

BDS Help Desk services include:

  • Need analysis and user requirements by Information Technology Specialists.
  • Network and workstation Installation.
  • Customized training to bring users quickly up to speed. Advanced training and documentation for in-house specialists.
  • Design and implementation of Custom Word Processing Templates and Forms.
  • Design and implementation of Custom User Defined Screens, Fields and Views.
  • Design and implementation of Custom Reports.
  • Integration of with Internet Email
  • Design and implementation of Help Desk Automation Processes with systematic troubleshooting and support.
  • Integration with add-on programs.
  • Importing of data from legacy systems.
  • Integration with clients’ other database software.
  • Monthly maintenance, version update, and training.
     

 
HEAT

HEAT® Service & Support™ software delivers an easy-to-use, full-featured customer service and support solution with a single view of the customer, enabling your organization to reduce labor and systems costs, streamline customer support interactions and improve customer retention. This award-winning, affordable, practical solution helps you control your employee service and support issues and resolve them quickly and effectively.

Integrated with GoldMine® Sales & Marketing™, HEAT Service & Support creates a full customer relationship management (CRM) suite.

HEAT add-on modules deliver even greater value:

  • i HEAT - Enables 24/7 remote access to HEAT using Web browser -- no plug-ins required
  • HEAT Self Service - Reduces help desk calls up to 15%
  • HEAT Asset Tracker - Saves your IT budget up to 30%
  • Knowlix™ - Saves up to 30% by reducing training costs, unnecessary escalations, and call lengths

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PowerDeskHEAT PowerDesk is an entry-level service and support automation solution designed specifically for growing businesses. Based on the award-winning HEAT® software, PowerDesk provides the specific features and functionality required by developing organizations.

HEAT PowerDesk Add-On Modules:

  • i HEAT - Enables 24/7 remote access to HEAT using Web browser -- no plug-ins required
  • Self Service - Reduces service desk calls up to 15%

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