SalesLogix^® Support is the complete solution for tracking, managing, and resolving customer support issues

 
Build Lasting Relationships
With real-time access to all relevant customer information, SalesLogix Support makes the most of your interactions with customers, providing you new selling opportunities.

Help Customers Help Themselves
Reduce costs by empowering customers to find the solutions they need online — at their convenience.

The robust web KnowledgeBase in SalesLogix puts the same intelligence used by your support team on your website — along with a search engine that simplifies the self-service experience. And, with WebTicket, customers and employees around the world can create and track support issues online — anytime.

Streamline Support Center Activities
With advanced problem tracking and resolution tools in SalesLogix, you can manage call and defect tracking, service contract renewals, and return material authorizations (RMAs).

Plus, with our new Integrated Service Alerts — an add-on version of SalesLogix KnowledgeSync designed especially for SalesLogix Support — you can create tickets from e-mail; communicate turnaround time to customers; capture e-mail traffic and update existing tickets; monitor and escalate outstanding tickets; notify the account manager of new accounts and contacts; and much more!

Keep Critical Knowledge at Your Fingertips
The powerful SpeedSearch™ knowledge base “remembers” call tickets, defects, and standard problems and resolutions, and provides access to external files such as manuals, FAQs, and white papers. There’s also a full-text search engine to help support professionals find what they need — now.

Share Information with Your Front-Office Team
The Support module is a fully-integrated component of the SalesLogix customer relationship management suite. All modules share a single customer database, giving your entire organization a consistent customer “view” to deliver a consistent customer experience.

Customize to Meet Specific Business Needs
Whether you’re a software company that meticulously tracks feature requests, or an appliance manufacturer concerned with efficiently managing RMAs, you can customize SalesLogix to meet your company’s unique requirements. Create or modify tabs, fields, tables, views, scripts, pick lists, reports, and security settings — it’s up to you.